LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I think the gym is great but some of the free weight equipment is getting a little tatty and old. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Other that that-a good gym. False advertising! 1/pool too cold to use from me joining in November to February. Awful!!! This seems to be the case for all former members not just me. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Awful showers. Most of the equipment is very old and remains unfixed for long periods of time. why would you not notify any body ? If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Join the 270 people who've already contributed. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. | Read 21-40 Reviews out of 264 On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dreadful management of memberships Id avoid this company and invest elsewhere! Companies can ask for reviews via automatic invitations. This company doesnt care about its members, its purely about money for these people. We also ensure all reviews are published without moderation. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. False advertising! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) I was asked if Id like to suspend or cancel my membership. They offer classes which I have found very useful for my weight loss. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Not sit there and eat cakes.Ridicules customer service overall. Completely recommend this gym for any women that are looking for a great gym for good value for money. The staff are friendly and the gym is very tidy. Stockton On Tees - AVOID!! The pool is excellent. Find out how we combat fake reviews. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. We also ensure all reviews are published without moderation. Your experience matters. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. 2023 Trustpilot A/S. The management are useless and very unfriendly. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Be friendly. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym Stevenage. Trugym is just at the level that suits me. A nice gym and I enjoy my early morning workouts. No matter how many times I try to contact them I never get a response. Verification can help ensure real people write reviews about real companies. Your experience matters. Would definitely recommend to a friend especially with the ladies only facility. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. DISGUSTING!! Here are 8 tips for writing great reviews. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. If you continue to use this site we will assume that you are happy with it. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Trugym Chathamarrrgh!!! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Dont join the gym. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Contact Us - truGym Joke of a place. No matter how many times I try to contact them I never get a response. Management is awful only good thing about trugym . Join the 268 people who've already contributed. How many stars would you give TruGym? It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! But the other equipment makes up for it. I email head office never got a reply. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Good equipment. Join the 266 people who've already contributed. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Hi,There are no induction classes for new joiners on weekends. HiPlease accept our sincere apologies for the negative experience you've had with truGym. This hasn't happened and all attempts to contact them regarding this is being ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Plus, you avoid the $5 phone payment processing fee. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. I've asked for head office details and the staff tell me they don't know it. it's never the same amount and do not expect any sort of customer service! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Trugym luton are refusing to refund me 200 of my hard earned cash! Training and fitness levels catered for the individual. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Join the 248 people who've already contributed. Find out how we combat fake reviews. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Don't join this gym. Maybe they could squeeze in another floor mat area near the gym balls. They are young, inexperienced and basically don't want to be there. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 kept it quiet from staff aswell ! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. I think there are more people than the capacity of gym. We also ensure all reviews are published without moderation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. The number for the centre was not being answered, neither were emails. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. TruGym Complaints | TruGym #Fail Gym was great but suddenly closed down with little more than a note on the door. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Your experience matters. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. The branch (Chatham) don't even answer my emails now! I was paying double on a different gym and was always having problems but this is miles better. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. They definitely make it difficult to contact them through their website. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. truGym | Low-Cost Contract & Non-Contract Gym Memberships i, Be vigilant about their policies. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Great gym that everyone feels comfortable and Staff are an asset to the place. The changing rooms are always clean and the same for the showers! Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. If you like swimming, prepare to be hugely disappointed! Your experience matters. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Ive requested an email back and a call and have been told a customer representative will be in touch. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. !What a disgrace. I paid for a year membership and at that point had several months left. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Staff are the ones who represent the gym and are suppose to behave in a professional manner. It's a public swimming baths not a gym. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Consistently fail to keep to their own opening and closing times. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. a nice open plan gym. beyond me , they have sullied their name. And the price is ok.Over all not impressed with the gym at all. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . One good search would have warned me but I was dazzled by the google and facebook reviews. In the meantime, they have been taking money out of my account. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Find out how we combat fake reviews. Weights are all over the place. Your experience matters. Nobody will reply to emails or tweets. I tried to speak to the gym they said there was nothing they could do. Verification can help ensure real people write reviews about real companies. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Your cars are not safe! Cancelled after one year membership. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. It does seem that there are other members who have also not been refunded. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Absolutely flabbergasted of the audacity and attitude she had with me. Needs improving but here is hoping it gets there! But I suppose you get what you pay for. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy I am still waiting for a refund and the information about the instructors.. From my experience and many others on the web they dont respond. Your experience matters. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Would definitely give more stars if I could! Finally. Lots of equipment to use and is open to everyone. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Join now and save 30 (no joining fee offer). The facilities are fantastic and the variety of classes included in the price makes it well worth the money. It goes against our guidelines to offer incentives for reviews. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. THE WORST customer service i have ever had the misfortune to encounter. Huddersfield gym- horrible service, old gym equipment. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Find out how we combat fake reviews. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. 2023 Trustpilot, Inc. All rights reserved. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. | Read 41-60 Reviews out of 258 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. This is when we could get in the pool from February. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Otherwise I would give it a five star rating. Most staff are very polite. So far, an excellent option for a gym considering the membership prices are cheap. The gym did not respond to my complaint. Very unprofessional! They are now pursuing me for 234 claiming I never cancelled. Good luck TruGym you are going to need it! Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Would definitely recommend to a friend especially with the ladies only facility. Very clean and covid compliant. the recent cctv cameras introduction is also not only bothering me but most of us who cover. Every message I had left was not responded to directly by the manager. I choose at this time to cancel our memberships and truGym continued to take money from my account. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank.