I am sorry to hear you had a poor experience with us. People are of high risk & i fear some will die from this ridiculous change which has gone from bad to very much worse/impossible to get a appointment situation. Report review titled Dissatisfied as unsuitable. http://www.saxonbrook.net/staff1.aspx?t=1 Total number of prescriptions ordered using an Online Patient Transaction Service. The practice has introduced a new system where you have to make an appointment online. Their priority is to those patients who are housebound, assessing their diverse needs, delivering care, and liaising closely with the doctors and other members of the primary healthcare team. Crawley Diabetes - Managing Blood Glucose Level (HbA1c). Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. Contact phone: 01293 907067 Organisation: Saxonbrook Medical Centre Website: www.saxonbrook.net Location: Crawley, West Sussex Post code: RH10 7QH/RH10 1HS ( View on a map) Full or Part-time Salaried GP Crawley, West Sussex We are a team of dynamic, friendly, vocationally motivated staff. saxonbrook medical email . Report review titled Very grateful as unsuitable. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. Never had a bad, Report an issue with the information on this page. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. Impossible to get any, To be honest I'm not sure how to begin this review because it seems that everything regarding help, Report an issue with the information on this page. Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. Crawley General Practice in Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. RH10 7QH Saxonbrook Medical Centre Category: Doctors Category: Doctors Address: Maidenbower Square, Maidenbower, Crawley, West Sussex, RH10 7QH Landline: 01293 4. Ask the Practice review titled Practice playing Russian Roulette with peoples health! its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. Secrets pursuant to Health & Safety Code 32106; Report of Medical Staff and Quality Assurance Committee, Health & Safety Code section 32155; Conference with Legal Counsel regarding Anticipated Litigation pursuant to Government Code section 54956.9(d)(2); and consideration of closed session Minutes: December 14, and 19, 2022. - To look at a lump! Ask the Practice If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. Crawley Mental health performance was below average; however the practice had developed a dedicated mental health and wellbeing service which had recently won national awards. We would like to look into this for you and get it resolved asap. Sarah, Management Team. Saxonbrook Medical Northgate Surgery. Please see Saxonbrook.net for all non-urgent enquires. West Sussex 14 Haslett Avenue West As this is an anonymous platform we are unable to contact you directly. We are fed up chasing back and forth to get these things sorted. Improvements had been made with the development of a range of risk assessments and the way in which risks were managed wasevident. Thank you to all at Saxonbrook. They are able to process UK-based data through NHS-approved encrypted channels and use only NHS-approved software in their tasks. Menu Improvements had been made to the reporting and recording of significant events and there was evidence of discussion and learning with staff. Saxonbrook Medical | Crawley 812 were here. What is happening? Can this really be good for patients!!! The new addition to the site will allow the Saxonbrook team to administer up to 2,000 vaccinations per day and will be able to accommodate various vaccination clinics separate to the practice's day-to-day GP services. Sarah, Management Team, Seen for a review end of July with nurse very helpful and polite , as all the Drs Ive seen over the past few years ! Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! Let us know your preference. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . We are a large 26,000 patient practice with 19 GP's, 3 ANPs, 2 clinical pharmacist, a paramedic, a large supportive nursing and. If you are unable to do this online please give your details to reception over the phone or at the reception desk. removal of moles and skin lesions) - provided in-house, Care Quality Commission Inspection Ratings, Flu vaccinations - Aged 65 and over group. There was an open and transparent approach to safety and a system in place for reporting and recording significant events. 37.01% were satisfied, of 186 respondents. Sarah, Management Team. review titled Practice playing Russian Roulette with peoples health! Outside of practice hours, call 111. Analytical cookies send information to Google Analytics. Crawley I visited the surgery to see a Doctor and wore my mask as asked to but in the waiting room was a, Although the surgery is very stretched due to demands on the service, I have always found the staff, Called to get an appointment for my 2 year old, everyone was so helpful and caring! Saxonbrook Medical Surgery General Practitioners Dr Hicham Nakouzi - Male MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner) Dr Jasna Gvozdenovic - Female MD MRCGP - Qualified 1995 Belgrade (Partner) Dr Lucy Cox - Female MBCHB MRCGP DRCOG Qualified 1998 Leeds Dr Catherine Eades - Female MRCGP - Qualified 2009 University of London list of commonwealth attorneys in virginia list of commonwealth attorneys in virginia Home Realizacje i porady Bez kategorii list of commonwealth attorneys in virginia The areas where the provide should make improvements are: Ensure that induction records are complete for new staff. Someone needs to reviwe the whole thing & start again. Sarah, Management Team, by Christopher - Posted on 14 January 2022. Correctional Staff Nurses provide basic and emergency health care services to persons housed within Kern County correctional facilities. There is a health visitor attached to Saxonbrook Medical at Maidenbower and Northgate surgeries: Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. We would like to look into this for you and get it resolved asap. Saxonbrook Medical Centre Please note eConsults are only available between 08.00am - 06.00pm on Monday to Thursday and 08.00 - 03.00pm On Fridays You can submit a request again from 8am today. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. Saxonbrook Medical Centre is a GP/Doctors practice in Crawley. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. I am pleased to hear that you have had a positive experience with the Practice. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. New part-time careers in Crawley are added daily on SimplyHired.com. 82.32% with recommended measurement, out of 2,036 patients. Report review titled Very grateful as unsuitable. Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. The doctors, nurses and actually all the staff were amazing, professional, calm and reassuring! Patient Satisfaction with GP Practice Appointment Times. 72.00% reviewed by GP, out of 50 patients diagnosed. It is very important to us that we get this sorted for you. Thank you so much for taking the time to post this kind and positive review. The practice were working to make improvements and there. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. Sarah, Management Team, by Christopher - Posted on 14 January 2022. Please note on the form that you have sent these details in reply to your online review response. Before you make your choice you can read more about our cookie policy. Maidenbower Square Without fail, the screen just says "no appointments" and staff refuses to help over the phone. Another distinguishable example is the following from Fullscript. We've put some small files called cookies on your device to make our site work. Menu I have passed your feedback onto our team who will be really pleased to hear this. Get the latest business insights from Dun & Bradstreet. Crawley Distinguishing Characteristics: The Correctional Staff Nurse classification includes Correctional Staff Nurses who are employed by Kern Medical Center and assigned to Juvenile correctional medicine facilities. Cross Keys House I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if I want to speak with them then I'm to make a complaint. really is this how things work now ? To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . Care Coordinators work with GPs and other primary care professionals within the network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! I needed help today and was called back in no time and medication issued. 5,450 part-time jobs available in Crawley. | Saxonbrook Medical is a company based out . Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. I would also like to apologise for the service received when calling to the Practice. Appointments Consult a clinician, routine appointments, sick notes and more. That is just two of several things that have gone awry recently. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. Can this really be good for patients!!! I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. I am pleased to hear that the service you have received all round has been positive. Sarah, Management Team. Advise you left a review and was asked to contact to speak to a member of the management team about it. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. as unsuitable. Thank you so much for taking the time to post this kind and positive review. RH10 7QH Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. I have shared this feedback with the team who will be very happy to hear this. Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. However, this, Cannot get repeat prescription renewed as it need to be reviewed by a doctor. Data showed that the service had reduced the number of referrals into secondary care mental health services. Let us know your preference. Ask the Practice chop shop cars where are they now; trail king tag trailers for sale; saxonbrook medical staff . West Sussex Social Prescribers connect people to community groups and agencies for practical and emotional support and complement other approaches such as care navigation and active signposting. This email design is easy to digest and very attractive. Find similar medical centers in Crawley. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. As this is an anonymous platform I am unable to contact you. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Staff told us that communication had improved and they felt involved in the development of the practice. Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. Map, Northgate Surgery 69.0% vaccinated, of 1430 eligible people. RH10 1HS SUSSEX residents can begin getting the Coronavirus vaccine as early as this afternoon, as part of the latest stage of the biggest vaccination programme in NHS history, it has been revealed. There are over 5,450 part-time careers in Crawley waiting for you to apply! Report review titled as unsuitable Review titled Great HRT knowledge and support Rated 5 stars out of 5 by Tina - Posted on 17 June 2022 I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. 43.1% vaccinated, of 1391 eligible people. Saxonbrook Medical Northgate Surgery Replied on 12 October 2022 Thank you for taking the time to post such a positive review about your experiences and the staff at Saxonbrook. Sarah, Management Team. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. I am very grateful to be a patient at this practice and receive the excellent care from both clinical and non-clinical staff. Report review titled No appointment. 4-6 session GP, salaried and partner options, Pembroke Medical Group. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. Saxonbrook Medical Northgate Surgery,Cross Keys House,14 Haslett Avenue West,Crawley,West Sussex RH10 1HS, Information about the doctors surgery opening hours, appointments, online prescriptions, heal. Ensure that all aspects of underperformance in the national GP patient survey are addressed, including areas such as patients not feeling involved in the planning of their care. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Sarah, Management Team, Seen for a review end of July with nurse very helpful and polite , as all the Drs Ive seen over the past few years ! This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. Please be assured your feedback is taken very seriously and helps us to learn where we can improve. Thank you, Saxonbrook Medical. We carried out an announced comprehensive inspection at Saxonbrook Medical on 15 March 2016. The Doctor that has looked after my Mother has an understanding manner of her age and independence We've put some small files called cookies on your device to make our site work. All 3 GPs have been outstanding with their knowledge, understanding, patience and support. Map, Ask a Doctor RH101HS. Ask Reception, MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner), Information On Booking Covid Vaccinations. However please contact us via our website contact the practice option and leave your husbands details and we will contact him to discuss the situation and resolve. review titled Impossible to get appointments, review titled Great HRT knowledge and support. Contact us Address Maidenbower Square Crawley West Sussex RH10 7QH Get directions (opens in Google Maps) Phone Reception 01293 450400 Online Visit GP surgery website The Medical Staff Organization (MSO) Medical staff members are those licensed healthcare providers (physicians, nurses, allied health professionals, and other healthcare workers) who are authorized by the state law and hospital's bylaws to provide medical care within a healthcare establishment. National survey results demonstration that satisfaction was below average in this area, however on the day of inspection patients told us there had been recent significant improvements with this. Without fail, the screen just says "no appointments" and staff refuses to help over the phone. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. West Sussex Maidenbower Square We've put some small files called cookies on your device to make our site work. Crawley However, records relating to induction were not always evident or complete. FCPs can assess, diagnose, treat and manage musculoskeletal (MSK) problems and discharge a person without a medical referral. I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. Letter from the Chief Inspector of General. We are fed up chasing back and forth to get these things sorted. I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if I want to speak with them then I'm to make a complaint. really is this how things work now ? General Practitioner; Dr Ian Anderson General Practitioner; Dr Richard Woodhams General Practitioner; Dr Elizabeth Watson Staff Gps; Opening times. The practice had good facilities and was well equipped to treat patients and meet their needs. I have shared this feedback with the team who will be very happy to hear this. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. 2018. Report review titled Practice playing Russian Roulette with peoples health! Map, Northgate Surgery Overall the practice is rated as good. Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. 62.12% detected by practice, out of 66 new diagnoses. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. I needed help today and was called back in no time and medication issued. Map, Ask a Doctor Kind Regards, Sarah. Your post in anonymous so I am unable to contact you directly. I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. Someone needs to reviwe the whole thing & start again. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. We will reopen 11th November at 08:00. Report review titled Dissatisfied as unsuitable. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. I have passed your feedback to the team who will be delighted to hear it. RH10 1HS Saxonbrook Medical Centre Overview Overview How to register with this GP surgery Ratings and reviews Leave a review ! Kind Regards, Saxonbrook Medical Team. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, Patients can view detailed coded records online, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. 92.42% had confidence, of 186 respondents. review titled Impossible to get appointments, review titled Great HRT knowledge and support. All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. Information about services and how to complain was available. Advise you left a review and was asked to contact to speak to a member of the management team about it. The practice has introduced a new system where you have to make an appointment online. Ask a Nurse 2015. Report as unsuitable excellent staff out of 5 by Lyn - Posted on 16 February 2022 Receptionist always try to help if they dont know the answer they will always get back to me within 24 hrs .thank you, Report review titled Very helpful as unsuitable. Saxonbrook Medical Centre is one of the leading GP practice in Crawley and it is located at Maidenbower Square, Crawley, West Sussex, RH10 7QH. 14 Haslett Avenue West We would also like to use analytical cookies to understand how our site is used and improve user experience. Close menu, by Michael Forde - Posted on 03 March 2023. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. info@pioneer-whlc.org Opening hours Monday - Friday 9.00 am to 4.00 pm. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Saxonbrook Medical Northgate Surgery is one of the leading GP practice in Crawley and it is located at Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. I am pleased to hear that the service you have received all round has been positive. Impossible to get any appointments as Im being told to check in the morning between 08:30 and 08:40. Sarah, Management Team. American College of Sports Medicine Oded Bar-Or International Scholar Award American College of Sports Medicine. NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Centre. Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. We will use a cookie to save your choice. As this is an anonymous platform we are unable to contact you directly. The team will be very pleased to hear your fantastic feedback. . When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move . but no good, cant even get the online requst answered prop was told to submit it again - why? It reminds the audience how important vitamin C is for their immunity creatively. Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? Sarah, Management Team. Clinical audits were undertaken and we saw evidence that some of these were full cycle. Afternoon Christopher. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. Alternatively you can pop into one of our receptions. Saxonbrook Medical, Northgate Surgery, Cross Keys House 14 Haslett Ave West Crawley RH10 1HS Phone: 01293 223028 Email: for general enquiries only. Health and safety, legionella, electrical testing and equipment calibration had been addressed through this process. Post code: RH12 0DD Courtyard Surgery - Salaried GP. Job summary. University Of Leeds. Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. Customers search for services online and find Nicelocal, They choose the company with the richest profile, They make a call and book a service with that company, Freight & cargo shipping and transportation, Heating and water supply and sewerage systems. Thousands of medical professionals marched through the streets of Madrid on Wednesday, for the eighth week, to denounce healthcare cuts made by the local government. Drop your competitors from your business page. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. Saxonbrook Medical Centre has not yet replied. This is a rediculas system based on luck. The practice was rated as requires improvement for safe, effective, responsive and well-led services and overall. Menu Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely.
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