1:12. The lawsuit cites several examples in which the site failed to make refunds. Ive been trying to get my money back for 2.5 years with no luck! Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Top Class StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. He also is very certain that the game is sure to be canceled. He was promptly told no because the game was not technically canceled, only postponed. Terms and Conditions. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. I had to do all the work, not them. He was offered a coupon that was worth 120% of the original price. I purchased OHL tickets the day before the game. I will never use Stubhub again. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Please add me I have communication and documentation to prove stub hub is just keeping my money. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Your email address will not be published. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. All rights reserved. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. "If you have tickets to a show that is postponed, you will be able to select your refund . As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. But, as an alternative, the 120% off coupons were also . If the show ends up being cancelled you will receive a refund. With the complete shutdown of large gatherings, countless businesses are being impacted. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . They told me to sell them. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. How do I know I can trust these reviews about StubHub? At the time of this writing, nothing has been proven in court. All Rights Reserved. Unsubscribe easily. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. THEIR GUARANTEES ARE A LIE. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Click. I found out they listed under a wrong account. I want my refund from them as well. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Entertainment industries have seen every event canceled or postponed for a foreseeable future. We value your privacy. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Despite the alleged deception, the company's policies did not reflect the actual . Before commenting, please review our comment policy. No resolution and I got no tickets. The complaint was reportedly filed by a Wisconsin man named. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Required fields are marked *. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. 01-21-2022 10:07 AM. Call 1-866-788-2482 to speak to a customer service representative from StubHub. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. FAQ. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Call toll-free from the U.S. or Canada, or chat online with support. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Looking for a class action lawsuit in Nebraska. Fan rewards: It also asked for a reinstatement of the pre-March 20 refund policy. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. Previously, she represented workers and retirees at a national employment law firm. Unfortunately, the seller never came through with the e-mail transfer. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Their customer service is useless and brain dead. The court is expected to rule in favor of the plaintiffs at the end of the year. Let us know in the comments! The company is accused of failing to resolve complaints from tens of thousands of customers. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The coupon, of course, expired in 12 months. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. Further, the voucher never came through! The MDL transfer order can be found here. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Then he retracted, saying that there doesn't seem to be any tickets left for the game. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Never received email and Stubhub charged me $288 for not delivering. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Do You Have to Pay Taxes on Lawsuit Settlement Money? Come to find I was charged $300 from my bank account. According to the filing, McMillan purchased two tickets to an NHL game in early March. 1:00. https://topclassactions.com/wp-admin/admin-ajax.php. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. The company blamed the difficulty of recouping from sellers during the pandemic. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. StubHub went a step further and simply halted cash refunds altogether. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. StubHub said I had to wait 7 days after the show took place to get my money. The Court in charge of this case still has to decide whether to approve the Settlement. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. CEO Baker is just another crook collecting money he never earned. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Please add me I lost roughly $600. Since COVID-19 has come, StubHub's new policy is no refunds. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. SV is correct. that reports on class action lawsuits, class action settlements, He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. I no longer have that card either and was concerned about that as well. Actions does not process claims and we cannot advise you on the Never got my refund, asked for compensation and never anything. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . I call Stubhub. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Sign up to receive our free weekly newsletter. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. If a show is canceled, with no new date, then they will. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. settlement administrator or your attorney for any updates regarding The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Emily Walsh. They never followed up. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Is Beyonces Tour Another Dynamic Ticket Price Mess? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The Court has not decided who is right. Still have tickets to the cancellation. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. StubHub has my $253 for tickets I sold. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. But the company does not need to comply with the law to avoid liability. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. The federal court ruling in the case is a consent judgment between the parties. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The suit also calls for a return of customer trust. Please add me. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The case is based on an NHL game that was canceled because of a strike. No refund or voucher has been offered. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. They said it would take up to 30 days. This time Stubhub claims they sold tickets and sent me email to transfer tickets. StubHub is the origin source of the transaction. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Get buying tips about Ticket Websites delivered to your inbox. Re: adele show refund. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . This is the only way to get a cash or credit award under the Settlement. Easy sales process: WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to For more information about reviews on ConsumerAffairs.com please visit our The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. A California class-action lawsuit has been filed against the ticketing site StubHub. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Others were postponed. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. And the beat goes on. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. This is the first time I have been using this website. Same seats wrong game. StubHub denies any wrongdoing or liability. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. However, it will likely face a significant amount of litigation. Last Updated on May 5, 2021 by Dave Clark. Be the first one to find this review helpful. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Gender Discrimination against Transgender and Nonbinary People. Show was cancelled on 12/29/21 the day of the show. Unsubscribe easily. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. You will not receive a Settlement award under the Settlement. drug injury lawsuits and product liability lawsuits. Until the event id canceled (not postponed) they won't give a refund. At regular volume, we can afford to take that risk. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. When I called them on itthey said it was my fault and I have to resell the tickets. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. All Rights Reserved. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. It also points to a recent spike in e-ticket sales, which increased ticket prices. The suit was filed in error, according to the plaintiff. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Please be patient. This is so ridiculous. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Paul Sawers / VentureBeat . McMillan lawyer Nick Coulson echoed the sentiment. I purchased six tickets to Hamilton on 12/1/21. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). The credits issued by the company are valid through the end of 2022. At the same time, buyers expect immediate refunds. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Subscribe for full access to The Hollywood Reporter. No mention is made of the safety of the attendees. Your email address will not be published. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. In this . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I was informed they could not secure the tickets from the seller. Lied to me and stole from me. All Rights Reserved. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. FanProtect Guarantee: I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The suit explains how StubHub has changed its. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The first person I spoke with said that the tickets had been sent. But, as an alternative, the 120% off coupons were also available. Now Im stuck with 4 tickets to a concert I cant attend overseas. They sell you things they don't actually own and if there's an error, too bad for you. I am still awaiting a refund for a Nets game postponed in December. I went thru proper channels and they lied about refund. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Prices may be higher or lower than face value. Still no luck. Get the latest news on COVID-19 delivered to you.
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