Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. Trust audits taking place were adult asthma, dementia, diabetes foot care, end of life care, falls, Parkinsons disease action, pulmonary rehabilitation, and cardiology and staff were aware of audits taking place. / 50.7864829; 0.2697638. However no patients waited more than 12 hours from the decision to admit until being admitted and much work had been done by the site management and executive team to address patient flow throughout the hospital. Your friends and relatives will be able to call you directly (charges apply). The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. Patients' records are not available for consultation until 100 years from the last date of the document. They provided emotional support to patients, families and carers. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. Patient records were available, kept secure and up to date. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. Early 2021 data show no rebound in health care utilization Senior staff told us most wards have full establishment of staff at the start of a shift. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. Mental health services were provided by another trust. Acute Admissions Unit - West Herts Hospitals On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Admissions Process | Rosewood Centers for Eating Disorders All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. NHS England Same day emergency care Overview. Meals times are scheduled at varying times, depending on your unit, during the following time blocks: Breakfast: 7:00 a.m. - 9:00 a.m. . The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. East Sussex Healthcare NHS Trust. In most wards there is a bedside television, radio and telephone system called Hospedia. We understand that family members may wish to visit during meal times to help you eat, if this is needed. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. Staff felt able to raise concerns, report near misses and report incidents. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. the service is performing exceptionally well. the service is performing exceptionally well. People could access the service when they needed it. It is managed by the East Sussex Healthcare NHS Trust . Budding medics have a doctor overseeing them, with workshops, hospital practice and work . 27 February 2020. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. of hospital observation status and an admissions process that is transparent and administratively simple. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. Talk Education Report - Eastbourne College This included no month in which patients were admitted, transferred or discharged within four hours of arrival. Admissions. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. If you have any dietary requirements, please speak to the nursing staff and they will assist you. the service is performing well and meeting our expectations. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. We saw dedicated areas for children in the main outpatient waiting areas. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. It is a general medical and surgical facility. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Browser Support At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. There was a proactive approach to meeting the needs of those from different cultures or with complex needs. 0300 131 4500, Eastbourne District General Hospital The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. Eastbourne District General Hospital - Care Quality Commission - CQC Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. Our rating of the service was good. Key services were available five days a week with out of hours and weekend cover also available when needed. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. 0300 131 4500, Eastbourne District General Hospital This was demonstrated through consistently poor audit results despite governance interventions. Building: Acute Admissions Unit. Eastbourne District General Hospital - Departments and services Third party children and adolescent mental health services did not accept assessments after 3pm. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Data provided by the trust showed improvements in the implementation of the sepsis pathway. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. 0300 131 4500, Cancel or reschedule your outpatient appointment, Long COVID Assessment and Support Service Feedback, Patient transport and help with travel costs. Suspended ratings are being reviewed by us and will be published soon. To begin the process, all you have to do is pick up the phone and call our Patient Services department. Where a patient experiences disorientation we will aim to keep moves to a minimum. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. The service provided mandatory training in key skills to all staff and made sure everyone completed it. To use this service you will need to buy a pre-paid card. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. The hospital staff tried to ensure that the individual needs and preferences of patients were met. There remained gaps and inconsistencies in the quality and completion of patient records. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Get alerts when we inspect. This included greater emphasis on evidence-based practice and training. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. Clinical leadership on the unit was strong and supported staff development. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. Acute Admissions Limited Headquarters. Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. Managers investigated incidents and shared lessons learned with the whole team and the wider service. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. People were respected and valued as individuals. Kings Drive, Eastbourne, East Sussex, BN21 2UD Multidisciplinary working was apparent across a range of specialities within outpatients. The board above your bed will state your name, the consultant leading your care and your named nurse. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. We also inspected one other Maternity service run by East Sussex Healthcare NHS Trust. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. 27 January 2017. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. East Sussex Healthcare NHS Trust - Wikipedia The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Each report covers findings for one service across multiple locations. Pyjamas or a nightdress, and a bed jacket, cardigan or dressing gown. How to get to Eastbourne Hospital by Bus or Train? Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. 0300 131 4500, Provided and run by: There were clinical side rooms and a community midwifery hub. The majority of staff reported positive changes in their workplace culture and spoke of approachable and supportive middle managers. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Any other browser may experience partial or no support. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. If you have a card detailing any current treatment, particularly a steroid card or Warfarin booklet, please bring this with you and inform one of the nurses. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Provided and run by: East Sussex Healthcare NHS Trust. This reflected a rating of inadequate for safe, requires improvement for effective, responsive and well led and good for caring. Eastbourne Midwife Unit (EMU) is in Eastbourne Sussex and part of the East Sussex Healthcare NHS Trust. We aim to accommodate all our patients in same sex wards. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Admissions FAQ . We found there was strong and clear leadership capacity and capability. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . Overview - Eastbourne District General Hospital - NHS It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Staff knew where to access support and information. Learn more about PALS. . Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. There are vending machines outside most wards. East Sussex alcohol harm reduction strategy 2021-2026 We accept all major insurances as well as Medicare and all AHCCCS plans. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. We reviewed 3 sets of patient care records. Staff had an understanding of what informed consent entailed. Please visit our Insurances Accepted page to learn more. A robust governance system was being introduced. NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY | The Managers monitored the effectiveness of the service and made sure staff were competent. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. We rated it as good because: Published The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. People could access the service when they needed it and did not have to wait too long for treatment. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Apply to Nhs Trust Hospital jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. Signposting was not dementia friendly and did not accommodate visual deficit needs. At least one standard in this area was not being met when we inspected the service and They were visible and approachable in the service for patients and staff. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. Bexhill On Sea, There were times still when patient records were not available for pre-assessment clinics and consultations. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Staff delivered patient care in line with evidence based care and best practice guidance. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. Eastbourne District General Hospital has 337 inpatient beds, and eight critical care beds. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. When is meal time and what food can I bring into the hospital? Kings Drive, Eastbourne, East Sussex, BN21 2UD 25 January 2023. Requires improvement We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . Records were clear, up-to-date, stored securely and easily available to all staff providing care. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. Operated by Southern Service and Stagecoach South East, the . It will also include any special instructions personal to you. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. UK hospital admissions for coronavirus are highest since July The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. Provision for patients with mental health needs was variable. AAA Team Home . 0300 131 4500, Bexhill Hospital The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. there are some services which we cant rate, while some might be under appeal from the provider. The service managed safety incidents well. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding