By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. There are too much additional insurances taxes etc. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Please note, we only delete personal data on the request of the individual. You have a guaranteed booking with us and with one of our trusted premium suppliers. All related documentation must be kept if an insurance claim is submitted. Get our top coupon codes directly to your inbox. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Click on Menu "Subscriptions". I'M TRULY IMPRESSED. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Excellent! In such circumstances, we will cancel your booking with no liability whatsoever. Please make sure you return the vehicle to the same rental company from which you collected it. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. We can accept no further responsibility when there is no out-of-hours service available. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Free cancellation up to 48hrs before trip. If you cannot find the confirmation email, please contact us via our website. Wisecars does not own or operate any Car Rental Companies. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber She was very kind and helpful! rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. It was very easy to make reservation and booked a rental car in a few minutes. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. @ Vicpak. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Trustindex ltal hitelestve. In all these cases, you will receive no refund of the money you have paid. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. How To Cancel Wisecars Car Rental Comparison - JustUseApp We do not delete personal data on the request of a third party. Cancellation Protection can be purchased only at the time of booking and is not refundable. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). There might be differences based on offers. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please note that all additional drivers must also show a valid driving licence at pick-up. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars does not store credit card details. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Consider the cancellation policy. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Amendments can only be made up to 48 hours before the pick-up time. 49 reviews. Mi az a Trustindex? If not, you will need to purchase the cover at the car rental company counter. We use dedicated people and clever technology to safeguard our platform. Seamless booking experience and great price compared to all other websites. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars Car Rental Deals | Skyscanner If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. However, this is not true. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Alternatively, just sign in or register using your Google or Facebook account. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If your plans change in advance, you can bring your pick-up time forward by amending your booking. The price is at end only a quarter of thee rate! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. they are untrustworthy. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Read Customer Service Reviews of www.wisecars.com - Trustpilot At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. All persons driving the vehicle must be in possession of their driving license at all times. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. I read other reviews from this company after this had happened and that is a common . Wisecars is not liable for services or bookings not full-filled due to force majeure. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. You can also find this information on the confirmation voucher. Wisecars employs limited use of cookies for your safety and does not store any personal data. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. All bookings include free cancellation up to 48 hours before the pick up time. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. All this experience and expertise is aimed to ensure you get the best experience. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. I will give you a five star rating. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If additional information is required, the process may be extended for another 28 calendar days. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. We clearly highlight car and van hire options with Wisecars that have free cancellation. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well.